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Privacy statement

Privacy

EnergyBook takes your privacy seriously and we are committed to protecting your personal information. Please read this Privacy Policy carefully to understand how we use your personal information. The policy explains how we use the information you provide us with in order to deliver our services to you. This policy, along with our Terms of Use, shall govern your access to and use of our services. 

Who we are

EnergyBook is run by husband and wife team, Richard Jemmett and Claire Sharp and provides Book, Ebooks via an ecommerce website. We keep our promises and that includes treating your personal information with care. EnergyBook is a trading name of OneToRemember LLP (registered partnership number OC386273). 

Your information – what the law says

The Law on Data Protection is derived from various pieces of legislation, most recently the General Data Protection Regulation (GDPR) which is enforceable from May 2018. The GDPR states that personal data (information relating to a person that can be individually identified) can only be processed if there is a legal ground to do so. Activities like collecting, storing and using personal information would fall into the GDPR’s definition of processing. The GDPR provides six legal grounds (reasons) under which personal information can be processed (used) in a way that is lawful. For the processing to be lawful, at least one of the legal grounds must apply. The legal grounds that are most relevant to EnergyBook’s use of your personal information are:

  • Consent – As part of our registration process, we have asked you and have a record of your express consent to collect and use your personal information
  • Contract – As part of the purchase of and registration within the EnergyBook (or registration on the EnergyBook website), we have a contract that we can only fulfil by using your personal information.
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Your Information – what we collect and how we use it

EnergyBook collects the information that allows us to deliver Books and Ebooks to our customers:

  • When customers register to use our website we collect a Name, Username, Email Address, Postal  Address and Password. We use this information to ensure individual customers have a profile, can download Ebooks and receive Books through the postal system. 
  • We do NOT collect any payment information or address information – all payments for the EnergyBook are processed independently of EnergyBook, All credit card information is collected at the check-out stage by PayPal , Google Checkout or 2checkout.com
  • Your credit card number is not accessible by our company through the store-front shopping cart. Only your name, address and login information (all passwords re fully encrypted) is retained for our records. You should check these organisations’ own privacy statements to understand how their privacy is handled.
  • If you contact us (for example, if you have a query or problem with our website), we may keep a record of that correspondence.
  • If you have given us your consent (by ticking the relevant box during registration), we will contact you via email with information on system support, walking news and updates about our services and content. You can change your preferences on whether you wish to receive these updates at any time, either by clicking the unsubscribe button at the bottom of the email, by logging in to your account and changing your preferences, or by contacting us (via email or our online help system).
  • Some emails we send we can track, at an individual level, whether the user has opened and clicked on the email. We do not use this information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. If you want to be sure that none of your email activity is tracked then you should opt out of our emails which you can do via the unsubscribe link at the bottom of every email we send.
  • We may also collect other non-personally identifiable information each time you visit our website, including the IP address used to connect your computer to the internet, browser type and version, device type and screen size and length of visit. 

Your information – how we store and share it

We are committed to ensuring that your information is held securely:

  • In order to prevent unauthorised access or disclosure, we use Security Sockets Layer (SSL) encryption technology to encrypt sensitive information (passwords). 
  • We follow generally accepted standards to protect your data from cross-site scripting (XSS) vulnerabilities.
  • We use a managed security service provider, a cloud-based platform providing website security, anti-virus and firewall, to protect your data from unauthorised access. 

In terms of sharing personal information:

  • We will not sell, share or swap your data with any third parties, but we may sometimes share your information with our trusted service providers (including our technology developers and server hosting company) who work on our behalf to keep our systems robust and secure. This access is only granted to the extent necessary for them to perform their services for us.
  • We may also disclose your personal information to third parties:

-if we sell the ownership of our company, business or assets, or, buy any business or assets, in which case we may disclose your personal information, on confidential basis, to the prospective buyer or seller, respectively; in which case we will give the affected Users notice before any personal information is transferred (or becomes subject to a different privacy policy);

-if we are under a duty to disclose your personal information in order to comply with a legal obligation, or when 

Your information – how to access and update it

When a customer uses the EnergyBook website we make good faith efforts to provide that customer with easy access to his or her personal information: 

  • When you log in to the website you will see details of orders you have created through the EnergyBook systems, as well as your username and registered email address. 
  • You may contact us at any time to request that your personal data is corrected if it is inaccurate, or to request that your data is deleted, provided that it is not otherwise required to be retained by law, or for legitimate business purposes.  We do, however, ask customers to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes for the last 30 days).

Privacy of Children

EnergyBook is not directed at, targeted at or intended for the use of children under the age of 13. For that reason, we do not knowingly collect or hold any personal information of children under the age of 13. Our Terms of Use clearly state that a person must be over the age of 13 in order to create an account with EnergyBook. If we learn that someone under the age of 13 has provided personal information, we will use reasonable efforts to remove such information from our records. If you have reason to believe that a child under the age of 13 has provided personal data to us, please contact us, and we will endeavour to delete that information from our databases.

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

We use cookies to help us to improve our website, App and services and to measure how people are using our website and App. All of these are aimed at delivering customers a better and more personalised service. We use cookies to remember and store users’ settings, preferences and authentication. In particular, we use cookies in and in respect of, amongst others: account registration, login features, newsletter subscriptions, and form submissions, and other log-in based services. Users can control the use of cookies at the individual web browser level. Disabling cookies will prevent users from taking full advantage of the usability of our website and App.

 

First Party Cookies…

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. This information cannot be used to identify who you are.

We may also, from time to time, use the capabilities and services of Matomo Analytics, a built-in analytics platform that gives insight about how our website and App are performing. This analytical platform is set to anonymise visitors IP addresses. If you wish to learn more about Matamo Analytics visit matamo.org/privacy

 

Third Party Cookies…

Third party cookies are cookies set on your machine by external websites whose services are used on our website. Cookies of this type are the sharing buttons that allow visitors to share content onto social networks. Cookies are currently set by social networks including, but not limited to, LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Third Party Advertisers

Adverts that appear on the EnergyBook website are sometimes delivered directly to users by third-party advertisers or ad network companies.  Third Party Advertisers may automatically receive a user’s IP address or other information about his or her mobile device or personal computer when serving adverts. They may also download cookies to a user’s device, or use other technologies such as JavaScript, to measure the effectiveness of the adverts served and to personalise advertising content. Further, Third Party Advertisers may use aggregated information about your visits to the EnergyBook website and other websites in order to provide adverts about goods and services of interest to users. If you would like more information about this practice and to know your choices about not having this information used by these companies, please see: http://www.networkadvertising.org/managing/opt_out.asp.  

How to contact us

If you have any questions about this Privacy Policy, please feel free to contact us at any time. You can contact us via the online chat system on the EnergyBook website or via email at admin@EnergyBook.co.uk 

Changes to our Privacy Policy

This policy was last updated on 24 May 2018. We reserve the rights to make changes or variations to our Privacy Policy, from time to time. Any changes to our Privacy Policy shall apply to the use of our website from the time of publication of the revised policy on our website.

 
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