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Ordering information

1. Payment - We accept all payment forms offered by PayPal and 2checkout.com. - please see Privacy Statement. We accept all currencies currently supported by PayPal and 2checkout.com. Downloads (ebooks) are available as soon as your payment and address has been verified if paying by PayPal and 2checkout.com.

Delivery Methods - ebooks and books

PayPal, 2checkout.com (Credit Cards)Digital Download (usually same day) once payment has been received for ebooks.

We aim to post our books to you same or next day after ordering. We will contact you if there are any problems. All the books that we sell are in stock and ready for dispatch. We send all of our books by Royal Mail, this means that if you miss the dleivery you can usually pick it up at the local sorting office or Post Office - no couriers to deal with. Our success is being built on excellent and personal customer service.

2. Refunds We offer a full money back guarantee on all of our books if the product is returned within 30 days. We are not going to quibble if it's a few days after that either. Just drop us an email and let us know that it is coming and we will press the refund button as soon as it arrives. You don't need to give us a reason for sending the book back but we would of course like it back in the same condition that we sent it to you. We also give refunds on ebooks if you are not happy with your purchase. Hope that you enjoy our service

What Happens After Your Purchase?

After your purchase, you will receive an invoice by email. This will detail the charges, payment method and goods that you are purchasing from us. We want you to be assured that we will take extra measures to validate the email address, billing address and authorization for the charges made, to protect your card or PayPal account from fraudulant activity. Once we have completed the verification, we will update your invoice status to "processed". You will receive an email from us when this happens.

For ebooks the updated invoice will contain a download link for your ebook or software. Alternatively you can simply login to the account that you created during the purchase process. Once logged in, you will see a list of your orders. Click on the order number in question, and you will be shown a summary of the order, along with a link to the download.

For books and other otems that are shipped to you once the payment is 'processed' we will pack the items for dispatch. Once they are sent we will update your order to 'complete'.

If you have problems then please contact us by email through the Contact Us email form - see tab at the top of this website.

Our postal address is 

110 Northcott. Bracknell. RG12 7WS UK

 

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